Frequently Asked Question

1-What is Naqsh o Nigar?
Naqsh o Nigar is a premium Pakistani clothing brand specializing in high-quality traditional and modern apparel for women. Our collections feature elegant designs, intricate embroidery, and luxurious fabrics.

2-Where is your brand based?
We are based in Pakistan and ship globally.

3-Do you havea physical store?
Currently, we are an online store, but we may open a physical location in the future.

4-How can I contact customer support?
You can reach us via email at ( Sales@wearnaqshonigar.com ) or through our contact form on the website. Our customer support is available [mention working hours and time zone].

5-What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Bank Transfers.

6-Can I cancel my order after placing it?
You can cancel your order before the item is shipped.

7-How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order on our website under Order Tracking.

8-What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact us with pictures of the item, and we will resolve the issue as soon as possible.

9-Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary based on your location.

10-How long does shipping take?
Shipping time starts after your order is stitched (stitching takes 2 to 3 working days).

Estimated Delivery Time by Region:

• North America: 10 to 15 working days
• UK & Europe: 7 to 10 working days
• Middle East: 4 to 7 working days
• Australia: 10 to 15 working days

Note: The above shipping times are estimates and may vary based on customs processing and local delivery services.

11-Do you offer express shipping?
Yes, we offer express shipping at an additional cost. You can select this option at checkout.

12-Will I have to pay customs or duties on my order?
International orders may be subject to customs duties, which vary by country. Customers are responsible for any additional charges.

13-What is your return policy?
We accept returns and exchanges within 14 days of receiving the product, provided that the item is unused, unwashed, and in its original packaging.

14-How do I initiate a return or exchange?
Contact our support team with your order details and the reason for the return/exchange. We will guide you through the process.

15-Do you offer refunds?
Refunds are issued only for defective or incorrect items. Otherwise, we offer store credit or exchanges.

16-Do you cover return shipping costs?
Return shipping costs are the customer's responsibility unless the return is due to a defect or our mistake.

17-How do I choose the right size?
Please refer to our Size Guide on each product page for accurate measurements. If you are unsure, feel free to contact us for assistance.

18-Do you offer custom stitching?
At the moment, we do not offer custom stitching, but we provide unstitched options that you can tailor as per your preference.

19-What materials do you use?
Our products are made from high-quality fabrics, including cotton, lawn, chiffon, organza, and silk, with intricate embroidery and embellishments.

20-Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive discounts and sales.

21-Do you have a loyalty program?
We are working on launching a loyalty program soon! Stay tuned for updates.